Hughes, as the largest electrical retailer in the UK, has been in steady operation for almost a century. Founded in 1921 in Lowestoft, Suffolk by Frank Hughes, the company has since expanded from a small shop that was positioned below a house to a country-wide retailer that has become known as “the digital experts” of today. In fact, they can proudly say that the company has expanded to over 40 store locations. It has become one of the best known names in electrical devices and should be at the top of your list for any big purchase, but what makes this company so great?
1. A Wide Selection of Products and Services
Today’s digital landscape is filled with tablets, mobiles, televisions, laptops, and even drones. For a retailer to offer the A to Z of electronics, smart devices, and appliances is not a common occurrence, yet Hughes manages to have a vast selection of products that include all this and more. Need to stock your kitchen with appliances for the new chef in your family? They have everything you could possibly need, from a kettle to prepare your tea to a built-in hob. Looking for a new washer? Choose from the selection of over 70 different styles that they offer.
2. Free Delivery Options
Many types of home electronics and devices can be quite cumbersome and difficult to heft to the top floor of your flat; fortunately, Hughes offers free delivery on most items over £50. The majority of deliveries in the East Anglia area are handled by the company’s own delivery service; who make sure to handle all items with exceptional care. Local residents can expect their purchases to be delivered within five days. Anyone who requires their merchandise sooner can take advantage of one of the company’s expedited delivery options.
3. Subscription Service and Price Match Promise
Keeping abreast of the latest sales on technology can be a daunting experience, but Hughes simplifies this process immensely by offering a paperless subscription service that informs you of upcoming deals and promotions. To ensure that their customers always receive the best deal, the company promises to match any price of any item that is found to be less expensive on a competitor’s site. This promise is extended an entire week past the purchase date.
4. Flexible Finance Options
Hughes has finance options and a rental programme that has been offered to customers since the 1950s. The rental option comes with free delivery as well as free installation. You can treat your rental as you would your mobile; complete with the option to upgrade whenever new tech becomes available. You can choose from two finance options, which are to apply for a personal loan or enter into the buy now, pay later programme. Personal loans allow you to spread your payment out over a period of up to 48 months. The buy now, pay later programme allows you to postpone making any payments on the merchandise for up to 12 months.
5. Great Customer Care and Experiences
Finally, this company provides a legendary customer service experience and has received an 8.7 rating out of ten on Trustpilot, which is an online review site for retailers. On this site, it is easy to see the many positive reviews of the customers, such as “Easy ordering and payment. Speedy delivery.” and “This is why I always buy from Hughes and have done for many years. I live in a first floor flat & (their) guys unwrapped my cooker and washing machine as requested, brought upstairs and positioned in my room of choice.” These stellar reviews show the exact level of dedication shown by this company to its customers.